The Mediating Role of Job Crafting in the Relationships Among Job Autonomy and Both of Service Innovative Behavior and Service-Oriented Organizational Citizenship Behavior

Authors

  • Mervat M. Elsaid Al- Azhar University

DOI:

https://doi.org/10.34120/ajas.v27i3.1069

Keywords:

Job Crafting, Job Autonomy, Service Innovative Behavior, Service-Oriented Organizational Citizenship Behavior

JEL Classification:

M12

Abstract

Purpose: This study aimed to examine if job crafting intervening mediates the relationships among job autonomy and both service innovative behavior and service-oriented organizational citizenship behavior.
Study design/methodology/approach: By utilizing a questionnaire, which including items to measures the research constructs.
Sample and data: This study was conducted on a convenience sample of (398) first-line employees working in five Egyptian banks.
Results: This study concluded that job crafting intervention mediates the relationships among job autonomy and both service innovative behavior and service-oriented organizational citizenship behavior.
Originality/value: This is one of the first Arabic and English studies addressing four variables together.
Research limitations/implications: This study is only limited to five Egyptian banks and the first-line employees working in them.

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Author Biography

Mervat M. Elsaid, Al- Azhar University

She is an Assistant Professor and Head of the Department of Business Administration at the Faculty of Commerce - Al-Azhar University. She holds a PhD in Business Administration from the Faculty of Commerce - Ain Shams University in 2011. Her research interests focus on the areas of: human resources management, organizational behavior, and marketing. Her interests also focus on:  Teaching on human resources management, organizational behavior, marketing and production management. (mervat@azhar.edu.eg)

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Published

2020

How to Cite

Elsaid, M. M. (2020). The Mediating Role of Job Crafting in the Relationships Among Job Autonomy and Both of Service Innovative Behavior and Service-Oriented Organizational Citizenship Behavior. Arab Journal of Administrative Sciences, 27(3), 412–375. https://doi.org/10.34120/ajas.v27i3.1069

Issue

Vol. 27 No. 3 (2020)

Section

Management